Report dizziness or new unsteadiness to the office the same day, so the GP can be told.
Fictional sample output
One assurance question, assembled across records
This example shows the kind of evidence trail a GapScan investigation can produce. It uses fictional records and illustrates the deliverable rather than reproducing an unmodified product screen.
Assurance question
Was a change in condition reported and followed up?
Person: Margaret Ellis · MEL-014
Period: 23 to 31 March
Scope agreed with the provider
Records supplied
- Care plan and daily-note export: supplied and readable.
- Office diary: supplied after a focused return search.
- Medication system: not connected.
- Body map scan: supplied but unreadable.
Reconstructed journey
What the records show
Margaret Ellis · MEL-014Fictional records
Dizzy and pale. Given a drink and rest; better after ten minutes.
No office or GP contact found in the linked records. Open
An entry for “Maggie” is shown to a reviewer, who confirms that it belongs to Margaret. The office was told.
Advice from Dr Shah recorded.
Later monitoring is not clear from the supplied records. Partly closed
GapScan finding
The escalation is evidenced; later monitoring remains unclear
The office diary closes the initial reporting gap and records GP advice. The supplied records do not establish what monitoring followed.
Evidence limits
- No conclusion is drawn from the unconnected medication system.
- The unreadable body map is recorded as unavailable evidence.
- “Not found” is reported as an evidence state, not proof that care was not delivered.
- The auditor or quality lead retains the final judgement.
Use your own question
Apply the method to your own evidence
The scope may cover a defined cohort, a risk-based population or a whole service. Rowan will help establish the question, relevant systems, authority and evidence required for a responsible investigation.